HONOLULU (HI Now) - Unexpected travel challenges often reveal the true heart of local hospitality.
When Hurricane Lala knocked out power to the elevators at the Grand Naniloa Hotel in Hilo, the team quickly sprang into action to assist hundreds of travelers across twelve floors.
To ensure the safety of every guest navigating the single operational elevator, the general manager introduced a personal touch by scheduling around the clock staff operators.
This approach brought reassurance and comfort to travelers during a stressful period. Team Hawaii News Now experienced this heartfelt care firsthand while utilizing the resort as their home base for island storm coverage. The dedicated employees made sure every journey up and down the building was smooth and safe.
Going the extra mile to support the community is what makes local hospitality so special. You can plan your next island getaway and experience this service of aloha for yourself. To book your stay or learn more about the resort, visit grandnaniloahilo.com or follow @grandnaniloa on Instagram.
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