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Kupuna Achiever Kehaulani Kam has had a long and successful career in the hospitality industry. She has been recognized as Manager of the Year at the Sheraton Waikiki (1995), the Moana Surfrider (1992), and won the Director of Operations Award at the Sheraton Waikiki (1991). In 2006, she was recognized by the entire Hawaii visitor industry, winning the Outstanding Manager of the Year in the prestigious Na Po’e Pa’ahana Awards from the Hawaii Lodging & Tourism Association.
In 1971, Kam began her career in hospitality as a mail clerk at the front desk at the Sheraton Waikiki, when the hotel first opened its doors. She worked her way up to desk clerk, then guest service agent, and then to supervisor. In 1989, she was promoted to the position of assistant front office manager at the Sheraton Princess Kaiulani Hotel, and in 1990, moved on to the Moana Surfrider as the front office manager. In 1994, she returned to the Sheraton Waikiki Hotel as the front office reception manager. She also held the position of hotel manager at The Royal Hawaiian, a Luxury Collection Resort, before a general manager position even existed.
Currently, Kam serves as director of cultural services for the four Kyo-ya Hotels & Resorts: Sheraton Waikiki, The Royal Hawaiian, Moana Surfrider and the Sheraton Princess Kaiulani. With over 2,500 employees within those hotels, Kam says they value “ohana,” and carries the philosophy of “management by values.” Kam’s role is to provide associates and guests with culturally enriching opportunities that will impact their overall experience and create a sense of well-being and pride. Kyo-ya Hotels is also actively involved in the community, serving organizations such as Aloha United Way and Visitor Industry Charity Walk fundraisers.
Kam says her passion is living aloha, and she gets to do this while meeting visitors from around the world and extending ho’okipa, or hospitality.