HMAA offers HiDoc telemedicine services for members

See a doctor in as little as 30 minutes

Sponsored by HMAA

When your keiki are sick, it’s always scary, but when it happens in the middle of the night it’s even worse. Thoughts run through your head like, “Where can I take my child for after hours care?” or “Do I just wait it out or go the ER?” There’s where HMAA’s telemedicine service can help. HI Now host Kanoe Gibson is with Reagan Vaughan to talk more about it.

HiDoc is HMAA’s telemedicine service that provides members with free access to a local and national network of physicians online or by phone. It is a great first step if you are up in the middle of the night with a sick child and are unsure if you need to go to the emergency room, but you know you don’t want to wait to see your primary care doctor. A HiDoc physician can be available to you in as little as 30 minutes and can have a prescription called in to your preferred pharmacy without you ever having to leave your house. The best part is that this service is totally free. There are no bills or out-of-pocket costs for seeing a HiDoc physician.

When using HiDoc, the first step is to visit There, you’ll find a step-by-step user guide to help members set up an online account and get started with downloading the mobile app and scheduling a consultation. If you are an HMAA member who is ready to schedule a consult, but don’t have your online account set up yet, you can still schedule a telephonic consultation by calling into the HiDoc Call Center. One of the HiDoc representatives will collect your information and coordinate your consult on your behalf.

HiDoc is intended to work in tandem with your primary care physician and not as a replacement, but there are times when your primary doctor is not readily available. HiDoc is the perfect solution for these types of situations. HMAA’s telemedicine service provides access to medical consultations 24/7, whether it is in the middle of the night and even if you are traveling to the mainland or internationally. HiDoc can treat a wide variety of non-emergent conditions like allergies, cough and flu, sore throat, various types of infections, and even prescription refills of certain medications.

HiDoc is not intended to be used for any life-threatening conditions or emergency situations. If you are experiencing a severe allergic reaction, abnormally high fever, broken bones, or symptoms like chest pain or uncontrolled vomiting, please visit an urgent care or emergency room facility. A HiDoc physician will also make the recommendation to go to one of these facilities if your symptoms fall outside the scope of telemedicine treatment.

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